Refund Policy

At Urix, we design our shirts and pants with quality and everyday comfort in mind, and we want you to feel confident in every purchase. If something isn’t quite right, we’ve made our return process straightforward and easy to follow.

1. Return Window

You have 30 days from the date your order is delivered to request a return. Once that window closes, we’re unable to offer a refund or exchange.

2. What Qualifies for a Return

To be eligible, your item needs to be:

  • Unused and unworn
  • In its original packaging
  • Complete with all original tags and accessories
  • Accompanied by proof of purchase or an order confirmation

Items that don’t meet these conditions may not be approved for return.

3. Return Shipping Costs

Whether your item is defective or you’ve simply changed your mind, return shipping is the customer’s responsibility. Shipping costs are non-refundable in either case.

4. Restocking Fees

We don’t charge a restocking fee on any returns.

5. Starting a Return

Here’s how it works:

Step 1 — Reach Out
Email us at support@urix.shop with your order number, the reason for your return, and photos if the item arrived damaged or defective.

Step 2 — Get Return Instructions
Our team will review your request and get back to you within 24 hours with the next steps.

Step 3 — Send It Back
Pack the item securely in its original packaging and ship it to:
200 W 113th St, New York, NY 10026, USA

6. Refunds

Once we receive and inspect your return, we’ll let you know whether it’s been approved. Approved refunds are issued back to your original payment method and typically processed within 7 business days of us receiving and inspecting the item.

7. Exchanges

To get a different size, color, or style, the quickest route is to return your original item and place a new order once the return has been approved.

8. Items We Can’t Accept Back

A few items fall outside our return policy:

  • Personalized or custom-made items
  • Items marked as final sale at checkout

Your Responsibilities

To keep the return process smooth, please make sure to:

  • Submit your return request within the 30-day window
  • Return the item unused and in its original packaging
  • Include all tags, accessories, and proof of purchase
  • Cover return shipping costs

Returns that don’t meet these conditions may not be approved.

Need Help?

Reach out anytime at support@urix.shop.

Urix
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Customer Support: Email & Phone, response within 24 hours
Phone: +1 (518) 588-6777
Email: support@urix.shop
Address: 200 W 113th St, New York, NY 10026, USA