Got questions about shopping with us? Here’s what our customers ask most. Still need help? Reach out through our Contact page or drop us an email anytime.
1: What does Urix sell?
We specialize in quality men’s shirts and pants, designed with a clean, modern style for everyday wear.
2: How long will my order take to arrive?
Here’s our full delivery timeline:
- Order cutoff: 5:00 PM EST
- Processing time: 1–2 business days (Mon–Fri)
- Shipping time: 4–6 business days (Mon–Fri)
- Total estimated delivery: 5–8 business days
3: Do you charge for shipping?
Nope — every order within the United States ships free, with no hidden checkout fees.
4: Where is Urix based, and where do you ship?
We’re based at 200 W 113th St, New York, NY 10026, USA, and we currently ship exclusively within the United States.
5: Can I cancel or change my order after placing it?
Yes — you have 24 hours from the time you place your order to request a cancellation. Just email support@urix.shop right away and our team will take care of it.
6: What’s your return policy?
We offer a 30-day return window from the date of delivery. If you’re returning something due to a change of mind, return shipping is on you. To qualify, items need to be unused and in their original condition.
7: Do you charge a restocking fee?
No — all eligible returns come with zero restocking fees.
8: When will I get my refund?
Once we’ve received and inspected your return, refunds are typically processed within 7 business days and issued in US Dollars.
9: Can I track my order?
Yes — as soon as your order ships, you’ll get a tracking number by email so you can follow its progress.
10: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
11: How do I get in touch with support?
Email us at support@urix.shop or call +1 (518) 588-6777. We respond to all inquiries within 24 hours during business days.
Urix
Business Days: Monday to Friday, 9:00 AM – 5:00 PM
Customer Support: Email & Phone, response within 24 hours
Phone: +1 (518) 588-6777
Email: support@urix.shop
Address: 200 W 113th St, New York, NY 10026, USA