At Urix, getting your order to you safely and on time is a top priority. Here’s everything you need to know about how we handle shipping.
Where We Ship
We currently ship only within the United States. Orders placed for delivery outside the US cannot be processed at this time.
Shipping Costs
Every order within the United States ships free — no hidden fees, no minimum purchase required.
How Long Delivery Takes
Your order goes through two stages before it reaches you:
Processing Time
Orders are prepared and packed within 1–2 business days (Monday through Friday). Our daily cutoff for same-day processing is 5:00 PM EST — anything placed after that, or over the weekend or on a holiday, gets processed the next business day.
Transit Time
Once shipped, delivery takes 4–6 business days via FedEx, UPS, or USPS.
Altogether, you can expect your order to arrive within 5–8 business days from the time it’s placed.
Tracking Your Order
Every order comes with tracking. As soon as your package ships — typically within 1–2 business days — you’ll get an email with your tracking number so you can follow it every step of the way.
Duties and Taxes
Since we ship exclusively within the US, there are no additional duties or import taxes to worry about. The price you see at checkout is the price you pay.
If Your Package Is Delayed
If your delivery is running significantly behind our estimated window, reach out to our support team at support@urix.shop. We’ll follow up with the carrier directly to track down your package and get things sorted.
Contact Us
For any questions about shipping or your order status, we’re happy to help.
Urix
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
Customer Support: Email & Phone, response within 24 hours
Phone: +1 (518) 588-6777
Email: support@urix.shop
Address: 200 W 113th St, New York, NY 10026, USA